FAQ

Hotel Check-In / Check-Out

What time is check-in? Check-out?
Check-in is at 4pm Monday-Saturday and 6pm on Sunday and holidays. Check-out is at 11am.

Can I request an early check-in or late check out?
Both early check-in and late check-out are unavailable at this time.

What is the minimum age requirement to check-in?
You must be 21 years or older to check-in.

What is required at check-in?
A valid government picture ID and a credit card are required at the time of check-in.

What forms of payment are accepted?
All major credit cards are accepted. Guests may also pay for their room in cash. A guest must provide a valid debit/credit card for the Security Deposit.

Does Bally’s Atlantic City require an authorization on my credit card for incidentals?
Yes, the initial authorization at the time of check-in is $100.00 for incidentals, plus room and tax fees. If there are no incidental charges during your stay, the $100 pre-authorization will be credited back to your card.

Are there any additional fees associated with my room reservation?
Your room reservation is subject to your room rate, plus a $24 nightly resort fee, $3 nightly State Occupancy Fee, $2 nightly Atlantic City Tourism Fee, and all applicable tax at the rate of 13.625%

Is Bally’s Atlantic City a dog-friendly hotel?
Bally’s is not a pet-friendly hotel and unfortunately, we do not accept emotional support animals. We do, however, accept service animals. Service animals must be registered at the Front Desk.

Is room service available?
Yes, room service is available, and hours are subject to change. You can view the full room service menu in your in-room directory.

Can I reserve connecting hotel rooms?
Yes, you may request connecting hotel rooms. Connecting hotel rooms are based upon availability at the time of check-in.

Can I bring food and drinks into my hotel room?
Bally’s Atlantic City has many dining outlets throughout our property to accommodate all of your dining needs. For this reason, we do not allow outside food or beverage on property. Only 12” x 12” coolers used for medicinal purposes will be allowed up to the hotel rooms. You will be permitted to bring one (1), six (6) pack of beverages  (1) bottle of wine/champagne per hotel room.

Does Bally’s Atlantic City offer accessible rooms?
Yes, Bally’s Atlantic City offers accessible rooms. Please contact a Reservation Specialist at 1-833-576-0836. to book an accessible room.

Does Bally’s Atlantic City offer wheelchair/scooter rentals?
Bally’s Atlantic City offers scooter and wheelchair rentals. Mobility scooters and electric wheelchairs are $40 plus tax per day for the first and second day, and $20 plus tax each day thereafter. Manual wheelchairs are $15 plus tax per day for the first and second day, and $8 plus tax each day thereafter. Manual wheelchairs are free of charge for the entire trip when a state issued disability card is presented.

Does Bally’s Atlantic City offer discounts to AAA/AARP members, government and/or military personnel?
Yes, AAA/AARP, government and military personnel will receive a 10% discount. To book with these discounts, please call a Reservation Specialist at number 1-833-576-0836. Discounted rooms cannot be booked online.

What are the Self-Parking Fees?
$25 parking fee or free with Red, Black, or Platinum Card. Hotel guest will receive a parking voucher at check-in.

How do I receive Free Parking?
Earned Parking
 – Simply earn 10 Points*. Once earned, swipe your Players Card at any kiosk, then present your voucher and parking ticket to the garage cashier to receive free parking. *Points must be earned in one gaming day. Bally’s Atlantic City reserves the right to modify or cancel this promotion at any time. 

Dine + Park – Self-park for FREE* with a Bally’s Players Card when you spend $50 or more at any of our restaurants. Receive a FREE parking voucher from the restaurant and present it to the self-park cashier with your Bally’s Players Card as you exit the garage. Visit Player’s Club for details. *Same day parking.

Does Bally’s Atlantic City offer parking?
At this time, valet parking is reserved for Bally’s Top Tier Players Card (Red Card).

How do I use my Bally’s Players Club points to reserve a room?
Casino guests earn complimentary room stays based on the level of play. Generally, casino guests are sent a promotional calendar identifying either the complimentary night stay or a discount room rate.

Can I book more than one room at a time?
Yes, you may book more than one room at a time.

Will I be guaranteed that my room will have the bed type, view, or location I requested?
All rooms are based upon availability at the time of check-in.

Can I change or cancel a hotel reservation online?
At this time, you may not make changes or cancel your reservation online. To change or cancel your reservation, please call a Reservation Specialist at 1-833-576-0836.

What is Bally’s Atlantic City hotel cancellation policy?
We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation in order to avoid the cancellation fee, and to receive the refund of your deposit.  Please call our reservations department 1-833-576-0836.

Will I incur any penalties if I arrive late to my scheduled reservation time?
We ask all guests to notify us if they plan on arriving late. No penalty will be assessed. If you plan on arriving past 9pm, please contact our reservations department 1-833-576-0836.

How late can my reservation for a hotel room be held?  What is the cancellation policy?
Casino reservations are held until 9pm. Hotel reservations are held until 9pm. We ask that you notify us within 48 hours of your reservation if you cannot keep your reservation.  Please call our reservations department 1-833-576-0836.


Hotel Amenities

Does Bally’s Atlantic City offer Internet access?
Yes, Bally’s Atlantic City offers free Internet access throughout the resort.

Does Bally’s Atlantic City offer parking?
Bally’s offers a self-park garage. At this time, valet parking is reserved for Bally’s Top Tier Players Card (Red and Black Cards).

Does Bally’s Atlantic City have an indoor pool?
Bally’s is working on a future plan to revitalize the pool and spa area. No formal plans have been announced at this time.

Does Bally’ offer beach chair and umbrella rentals?
Available every day from 8:30am to 5:30pm. Rentals will be collected at 6pm. Chair $12, Umbrella $15, Package $35 and includes 2 chairs, one umbrella.

Does Bally’s Atlantic City have a fitness center and spa?
The pool, fitness area and spa are temporarily closed.

Are babysitting services available?
Bally’s Atlantic City does not offer babysitting services.

Does Bally’s Atlantic City offer laundry and/or dry-cleaning services?
Yes, laundry and dry-cleaning services are offered to our guests.

Are there cribs available for hotel guests?
Yes, cribs are available at no additional charge. Please let your Reservation Specialist know that you would like a crib available for your stay.

How can I contact the Concierge Desk?
To contact the Concierge Desk, please call 609-340-2027 or dial Concierge on your room phone.

Is smoking allowed in the hotel?
Smoking is only permitted in a smoking hotel room. You will not be permitted to smoke anywhere inside the building.

Does your hotel rooms have refrigerators?
All hotel rooms do have a refrigerator.

Does Bally’s Atlantic City offer Dynamic Currency Conversion?
Yes, Bally’s Atlantic City offers a conversion for select currencies. Please visit our Casino Cage for more information.


Player Portal

How do I sign up for access to the player portal?
Bally Rewards card holders can create an online account by selecting the casino link and clicking Player Portal and selecting “sign up now!”

I forgot my PIN number. How can I change it?
PIN number must be changed on the property at Bally’s Players Club with proper ID for account safety.

What information will I be able to see if I sign up for the player portal?
You will be able to see your Reward Points balance, promotions, gift giveaways, hotel offers and entertainment offers. You will also be able to view your tier level and current tier score.

Will I be able to book hotel rooms and reserve promotions through the player portal?
For room bookings, please call our reservations department 1-833-576-0836.


Entertainment

Where is there live entertainment at Bally’s?
Bally’s Beach Bar (seasonally), Jerry Longo’s Meatballs and Martinis, L Bar, and Dining on The Sixth. Click here to view

Where do I purchase tickets for a show for Bally’s Grand Ballroom?
To purchase tickets for a show or event, visit www.ticketweb.com or visit Bally’s Grand Ballroom three hours prior to showtime.

Complimentary Tickets RSVP and Pick Up
To receive complimentary tickets for a show or event, you must receive a complimentary ticket offer and RSVP.  Reserved tickets can be picked up at Bally’s Grand Ballroom on the day of the show and are guaranteed up until 60-minutes prior to show-time.

Are children permitted?
Everyone requires a ticket to enter. Guests under 18 years of age must be accompanied by an adult.

Where can I pick up my Will Call tickets?
Will Call tickets are available for pickup at Bally’s Grand Ballroom three hours prior to show time.

You must present a valid government issued photo ID with the credit card used for the ticket purchase.

What if my ticket gets lost or stolen?
Please report any lost or stolen tickets to TicketWeb as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit Bally’s Grand Ballroom and present their identification to have their ticket reprinted.

What are the hours of operation of the box office at Bally’s Grand Ballroom?
Three hours prior to show time on show days.

What are the door times to my show?
Doors open 60-minutes prior to show time. Please check the specific event page as these dates are subject to change.

Does the venue have accessible seating?
If you need additional assistance while you are here, please make sure you let us know.

Are food and drink allowed in the venue?
Bally’s Grand Ballroom offers a wide variety of beverages for purchase. You are not permitted to bring any outside food or alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase. Must be 21 or older. Please drink responsibly.


Dining

What are the hours of operation for the dining outlets?

Jerry Longo’s Meatballs and Martinis:  Open for dinner Thursday through Sunday at 4:00PM.

Guy Fieri’s Chophouse: Open for dinner from 5:00PM.

Dining on the Sixth:  Open Friday, Saturday, and Sunday at 5:00PM.

Sportsbook Lounge:  Open Noon – 10:00PM daily.

Bally’s Beach Barbecue*:  Open Fridays at 2PM, Saturdays & Sundays at 11AM (weather permitting).

Quick Serve-Options:  Johnny Rockets*, Sack O’ Subs, Carluccio’s Pizza and Dunkin’ Donuts

*Outdoor Dining

Which restaurants are open for breakfast?
Dunkin’ Donuts and Water Dog serve breakfast 7-days a week.

Is Room Service Available?
Yes.

Friday 6:00PM – 2:00AM
Saturday 7:00AM – 1:00PM and 6:00PM – 2:00AM
Sunday 7:00AM – 1:00PM

Dunkin’ Donuts will deliver to your room from 7:00AM – 1:00PM daily.

Do any dining outlets offer Daily Happy Hours?
Yes.

Guy Fieri’s Chophouse:  Half price draft beers, wine by the glass and a 23-ounce draft beer for $6 from 5:00PM – 6:30PM. (Bar and lounge only.)

L Bar: Half priced of cocktails, beer, and wine from 3:00PM – 5:00PM.


Beach Bar

Is there a cover charge to get in?
There are times that a cover charge is required but not always.

Are children allowed? If so, when do they need to leave by?
Yes, children are allowed in the Beach Bar until 7PM.

What is the attire for Beach Bar?
Casual/beach attire is permitted.

How can I reserve a table for a large party?
For reservations please call  (609) 289-7457 or email dgragg@ballysac.com

Are there servers walking around on the beach?
No, but you can access the Beach Bar from the beach side for take out orders.

When does Bally’s Beach Bar close for the season?
The beach bar will remain open on Fridays, Saturdays, and Sundays after Labor Day through the end of September, weather permitting.

Are pets allowed outside?
No pets are allowed.


Bus Transportation

Greyhound now offers trips to Bally’s Atlantic City from New York City, Philadelphia and Marlton, NJ.  Please visit https://www.greyhound.com/en/.   Currently, we do not offer charter service.